Layout of this overview

On a desk or laptop, this overview is laid out in the shape of the 12boxes template.

On a phone, the order of the diagrams starts at the bottom of the 12boxes template and goes through to the top. The order in which the colours appear is based on reading the template layout from left to right.

The diagrams with a textured background follow. They describe combinations of boxes.

If you roll over each diagram you will see a brief description. Clicking on it will take you to a more detailed description.

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What people say

Nick Shannon
Director at Management Psychology Ltd

"12boxes is a superb framework for thinking through, planning and executing the process of client engagement."

Joanne Jacobs
Facilitating innovation in enterprise; speaker, strategist, writer, communicator, director

"I find 12boxes of great help in learning from my professional experience.

"As well as being an elegant tool for client engagement and for understanding relationship building, it is also a wonderful lens for observing and learning from the way others interact with clients.

"I highly recommend 12boxes"

Matthew Harris
Director Cyber Security & Awareness

"If you want to sleep better at night and you're a consultant or considering a move into this field, then Malcolm's
twenty-minute Discovery Call is a must."

Click below to review the engagement process, ask a question or check where you are in the course

The client engagement process

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Your course navigation

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Click on a unit title to go to another unit.
Module 1 Bringing Value
Unit 1 Start here  - Preview
Unit 2 Bringing value to clients
Unit 3 Your value proposition and the vision of success  - Preview
Unit 4 Setting up your value conversation: agreeing a resolution  - Preview
Unit 5 People create a narrative when they decide to make a change
Unit 6 The narrative structure for a consulting opportunity
Unit 7 Converting your client’s interest in your proposition into a firm order

Click below for: Process reference. Course navigation. Ask a question

The client engagement process

Your course navigation

Return to previous page Log out

Click on a unit title to go to another unit.
Module 1 Bringing Value
Unit 1 Start here  - Preview
Unit 2 Bringing value to clients
Unit 3 Your value proposition and the vision of success  - Preview
Unit 4 Setting up your value conversation: agreeing a resolution  - Preview
Unit 5 People create a narrative when they decide to make a change
Unit 6 The narrative structure for a consulting opportunity
Unit 7 Converting your client’s interest in your proposition into a firm order

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